IT support that actually picks up the phone.
I'm Lewis — I look after IT for small businesses across Lancashire and the North West. One person who knows your setup, answers your call, and quietly keeps things running.
Nobody wakes up wanting IT support.
They want the invoice to reach the right bank account, the laptop to work on Monday, and the questionnaire from their biggest client answered. Three things go wrong for businesses your size, and none of them need a scare story.
Someone gets into your email
Phishing is the most common attack on UK businesses by a distance — 38% saw one last year. The damage is rarely dramatic: someone quietly reads your mail for a fortnight, then sends your best client an invoice with different bank details on it. Multi-factor authentication and a properly configured Defender stop that before it starts.
A laptop dies on a Tuesday morning
When there are three of you, one dead machine is a third of the business stopped — and the usual fix is somebody working off a personal laptop for a week. I keep a managed spare ready to go, built and delivered the same day, and collect the broken one.
A client sends you a security questionnaire
It is becoming the price of working with larger organisations and anyone in the public sector. Cyber Essentials answers most of it with one certificate — and only 12% of small businesses hold one, so it is quietly turning into a way to win work rather than just keep it.
Figures from the government's Cyber Security Breaches Survey 2025/26.
Everything a small team needs, nothing they don't.
Focused services for small teams. Pick what you need or take the lot — pricing is per user, per month, monthly rolling or on a fixed term to suit you.
Managed IT Support
Unlimited remote helpdesk, proactive monitoring and patching for every device. One number to call when things go wrong.
Learn moreMicrosoft 365
Email, Teams, SharePoint and OneDrive on the right Business Premium licence — with managed Microsoft Defender protecting every device and mailbox.
Learn moreMicrosoft 365 Security & Management
Defender and Intune configured and actively managed — MFA, conditional access, device compliance and threat monitoring. Having the licences isn't the same as being protected.
Learn moreCyber Essentials
Get certified. I handle the assessment, harden your devices, and keep you compliant year after year.
Learn moreExternal Security Monitoring
Continuous monitoring of your certificates, DNS, domain and email security (SPF/DKIM/DMARC) and uptime — so you know the moment your public-facing systems break or get exposed.
Learn moreBackup & Recovery
Daily encrypted cloud backup of your Microsoft 365 and critical data, with tested restores. Ransomware-resilient by default.
Learn moreCourtesy Laptop Cover
Like a courtesy car, for your IT. If a laptop fails or goes in for repair, I build a managed replacement the same day, deliver it and collect yours — so nobody ends up working off a personal machine.
Learn moreCloud & Connectivity
Secure remote working, VPN, business broadband advice, and cloud apps that actually fit how your team works.
Learn moreCyber Awareness Training
Short, practical training modules for your staff on phishing, passwords and safe working — tracked in your client portal.
Learn moreLexcel IT Readiness
For law firms. The IT and information security evidence a Lexcel assessor asks for — a fixed-fee gap assessment, tailored policies, and an indexed evidence pack you can hand over.
Learn moreCyber Security for Accountants
For accountancy practices. ICAEW made cyber security its 2025 Practice Assurance review focus — a fixed-fee practice review, Cyber Essentials, and evidence to hold ready for a monitoring visit.
Learn moreCyber Security for Lettings Agents
For lettings agencies. Payment diversion, tenant ID documents and a dozen shared portal logins — a fixed-fee agency security check, then the fixes and a bank-detail verification procedure that sticks.
Learn moreCyber Security for Financial Advisers
For IFAs and advice firms. FCA operational incident reporting starts 18 March 2027 — and reporting starts with detection. A readiness review, the controls, and the logging that lets you say what happened.
Learn moreThe technology problems that actually bite small law firms
Payment diversion on completion day, matter files that live in someone’s inbox, Cyber Essentials turning into a contract condition. Nine problems, every figure sourced, downloadable as a PDF.
Read the briefingThe technology problems that actually bite small accountancy practices
Why it always breaks in January, the agent login that can see every client, five years of passport scans nobody owns. Nine problems, every figure sourced, downloadable as a PDF.
Read the briefingThe technology problems that actually bite small advice firms
The client who sends the money to the wrong account, a fact-find full of special category data, FCA incident reporting from March 2027 — and the rules a small firm is not in scope for. Nine problems, every figure sourced, downloadable as a PDF.
Read the briefingThe technology problems that actually bite independent lettings agents
Deposits diverted on move-in day, a filing cabinet full of right to rent documents, and what the Renters’ Rights Act did to your records. Nine problems, every figure sourced, downloadable as a PDF.
Read the briefingAd-hoc IT support or a monthly plan: which is better for a small team?
Pay by the hour when things break, or a fixed fee per user that covers the background work too? A side-by-side comparison, an honest look at when each makes sense, typical UK prices, and seven things to check before you sign.
Read the comparisonYou'll always know who's on the other end.
Most MSPs pass you between a sales rep, a level-1 helpdesk and a project lead. I'm the one you speak to. That keeps things fast, keeps decisions sensible, and means the person fixing your laptop is the same person who designed the network.
I deliberately keep my client list small so that when something breaks, I have time to actually look at it.
- Unlimited remote support, Mon–Fri 09:00–17:30
- Proactive monitoring on every device
- Microsoft 365 admin and licensing
- Endpoint security and patching
- Cloud backup of Microsoft 365 data
- Quarterly review with me, in person or on a call
Proper IT support, without the day rates.
Final price depends on user count, devices, and which add-ons you take. I'll send a clear written quote after our first call — no hidden line items.
Common questions
Who do you work with?+
Small businesses across Lancashire and the North West with up to five users — accountants, consultancies, professional services, trades. If you're bigger than that, I can recommend someone who'll fit you better.
Are you available out of hours?+
Standard support is Monday to Friday, 09:00–17:30. Genuine emergencies (cyber incidents, total outages) are covered out of hours by arrangement — there's a CYBER ATTACK button in your portal that pages me directly.
What happens when I sign up?+
We have an onboarding call, I audit your current setup, then I produce a short written plan of what to keep, what to fix and what to migrate. Nothing changes on your systems until you say yes.
Are there long contracts?+
That's up to you. The default is monthly rolling — if I'm not earning your business, you should be free to leave. If you'd prefer the certainty of a fixed term (typically 12 months), we can set one up, often with better pricing in return.
Tell me a bit about your business.
I'll come back to you within one working day with a sensible next step — usually a 20-minute call. No sales pressure.